Returns & Refunds
I stand behind my work. If you're not happy, let's make it right.
30-Day Bug-Free Guarantee
If any bugs appear in the delivered work within 30 days of project completion, I'll fix them free of charge. No questions asked, no finger-pointing, no awkward conversations about whose fault it is.
What's Covered
- Bugs and defects in the delivered code
- Functionality issues that don't match the agreed scope
- Performance problems caused by the delivered work
- Compatibility issues with specified browsers/devices
What's Not Covered
- Scope changes or new feature requests (that's a new project)
- Third-party issues - apps, APIs, or services I didn't build
- Changes made by others after delivery
- Force majeure - if Shopify breaks something on their end
- Your decisions to ignore my advice (I'll document these)
Full Project Refunds
Full refunds are rare because I work closely with clients throughout projects. However, if something goes seriously wrong:
- If I can't deliver what was promised before I start working, you get a full refund
- If we mutually agree to cancel mid-project, you pay only for completed work
- If you just don't like my face, no refund - but I respect your honesty
How to Request a Fix
- Document the issue - Screenshots, screen recordings, steps to reproduce
- Send an email - I'll respond within 24 hours
- I'll fix it - Usually within 48-72 hours for bugs
Satisfaction Beyond 30 Days
After 30 days, bug fixes are handled through our support packages or quoted separately. But I have a reputation to maintain, so I'm always reasonable about edge cases.
Can I Get My Money Back If I Change My Mind?
Unlike that gym membership you're still paying for, services are non-refundable once work has begun. That said, I've never had a client ask for a refund - because I don't start projects unless I'm confident we'll both be happy with the outcome.
Questions about the guarantee? Just ask. I'd rather have a conversation than hide behind fine print.