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Ongoing Support & Maintenance

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Ongoing Support & Maintenance

A developer on retainer. Like having a CTO, but affordable.

5.0 (2 verified reviews)
From ยฃ2,000/month starting price
28 store owners viewing this service
Only 5 project slots remaining
Booked 5 times in the last 7 days

Your store isn't static. You've got new features to add, bugs to squash, and a theme that needs love. But hiring a full-time developer doesn't make sense. Enter the retainer. A fixed monthly investment gets you priority access to a senior developer who knows your store inside and out. No more explaining your setup to a new freelancer every time. **Subscribe & Save:** Lock in your rate and never scramble to find a developer again.

Ingredients / What's Included
Response Time: < 24hrs
Codebase Knowledge: Complete
Proactive Monitoring: Included
Surprise Invoices: 0%
Features
  • Priority support queue
  • Bug fixes and troubleshooting
  • Small feature development
  • Theme updates and improvements
  • App installation and configuration
  • Performance monitoring
  • Monthly health check report
  • Slack/Teams channel access
Deliverables
  • Dedicated hours each month
  • Monthly report of work completed
  • Recommendations for improvements
  • Direct communication channel
  • Rollover of unused hours (limited)
FAQ

What happens if I don't use all my hours?

Unused hours roll over to the next month, up to a limit (20 hours for Starter, 40 for Growth, 80 for Scale). Use them for bigger projects.

Can I cancel anytime?

Yes, with 30 days notice. No long-term contracts, no cancellation fees. I'd rather earn your business every month.

What's NOT included?

Large projects (new themes, major features, app development) are quoted separately. Retainer is for ongoing support and small-to-medium tasks.

Shipping & Returns

Shipping: Free delivery directly to your Git repository. No physical products will arrive at your door (unless you count the satisfaction of great code).

Returns: 30-day satisfaction guarantee. If you're not happy with the work within 30 days of delivery, I'll fix it free of charge. No questions asked, no judgments made.

Carbon Footprint: This service is carbon neutral. Code is optimised for performance, which means less server energy. Plus I plant trees or something. Probably.

Customer Reviews (2)

"Having James on retainer is like having a secret weapon. Issues get fixed before I even know they're problems."

Amanda Foster

The Candle Studio

Verified Purchase

"3 years on the Growth plan. Best business decision I've made. Predictable costs, reliable support, and someone who actually knows our store."

Chris Martinez

Outdoor Adventures Co.

Verified Purchase