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JAMES LUDLOW
Your Privacy

Privacy Policy

I respect your privacy. This policy explains what data I collect, why, and what I do with it. No lawyer-speak, no hidden gotchas.

The Short Version

I collect minimal data, only what's needed to do my job. I don't sell your information to anyone. I don't track you across the internet. I use cookies only where necessary. You can ask me to delete your data anytime.

Who I Am

This website is operated by James Ludlow, a freelance Shopify developer. When this policy mentions "I", "me", or "my", it's referring to James Ludlow as the data controller responsible for your information.

Contact:

What Data I Collect

I collect different types of information depending on how you interact with me:

When you browse this website:

  • Analytics data: Pages visited, time on site, rough location (country level), device type. This helps me understand what content is useful.
  • Technical data: Browser type, screen size, operating system. This helps me make sure the site works properly for everyone.

When you contact me:

  • Contact information: Name, email address, company name
  • Message content: Whatever you write to me

When you become a client:

  • Business information: Company details, billing address, VAT number if applicable
  • Project information: Requirements, feedback, communications
  • Payment information: Processed securely through Stripe - I never see your full card details

How I Use Your Data

I use your information to:

  • Respond to your enquiries
  • Deliver the services you've hired me for
  • Send invoices and process payments
  • Improve this website and my services
  • Comply with legal obligations (taxes, accounting, etc.)

I don't use your data to:

  • Send unsolicited marketing (unless you've opted in)
  • Sell to third parties (ever)
  • Build creepy profiles about you
  • Target you with ads across the internet

Cookies

This site uses cookies sparingly:

  • Essential cookies: Required for the site to function (e.g., remembering your cart)
  • Analytics cookies: Help me understand how people use the site

I don't use tracking cookies from advertising networks. Your browsing habits are your business, not mine to monetise.

Third-Party Services

I use a few trusted services to run my business:

  • Netlify: Hosts this website
  • Stripe: Processes payments securely
  • Google Analytics: Website analytics (anonymised)
  • Email provider: For communications

Each of these has their own privacy policy. I've chosen services that take privacy seriously and are GDPR compliant.

Data Retention

I keep your data only as long as necessary:

  • Enquiries: 2 years, then deleted unless you become a client
  • Client records: 7 years after project completion (legal requirement for tax purposes)
  • Analytics: Aggregated and anonymised, kept indefinitely

Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access: Request a copy of the data I hold about you
  • Rectification: Ask me to correct inaccurate data
  • Erasure: Ask me to delete your data (where legally possible)
  • Portability: Receive your data in a standard format
  • Object: Opt out of certain processing activities
  • Withdraw consent: Change your mind about marketing communications

To exercise any of these rights, just email me. I'll respond within 30 days, usually much faster.

Security

I take reasonable precautions to protect your data:

  • This site uses HTTPS encryption
  • Passwords are hashed, not stored in plain text
  • Access to client data is restricted
  • I use two-factor authentication on all accounts

No system is 100% secure, but I treat your data like I'd want mine treated.

International Transfers

As a worldschooling family, I work from various locations. Your data may be processed outside the UK/EU. When this happens, I ensure appropriate safeguards are in place (adequacy decisions, standard contractual clauses, etc.).

Children's Privacy

This website and my services are not directed at children under 16. I don't knowingly collect data from children. If you believe I have, please contact me and I'll delete it immediately.

Changes to This Policy

I may update this policy occasionally. Significant changes will be highlighted on the website. The date at the bottom shows when it was last updated.

Complaints

If you're unhappy with how I've handled your data, please let me know first - I'd like the chance to put it right. If you're still not satisfied, you can complain to the Information Commissioner's Office (ICO) in the UK.

Last updated: December 2025. Questions about your privacy?